Remote Support – RicTECH

Remote Assistance Support.

Remote support is offered via TeamViewer, Secure, Effective and Transparent support. You can see your computer being repaired at all times.

Please click below to download the Support app for your system

How it works.

Once you have downloaded the app, please run the program, you should after a few seconds have an ID displayed as seen in the example. Please contact me with these details, leaving the ID window open, to proceed with the remote support session.

How we connect

You can watch at all times while your machine is being repaired, please note that your desktop background image may disappear whilst a remote session is active, it will return after the session. This depends on your Internet speed.

You can watch at all times while your machine is being repaired, Please note that your desktop background image may disappear whilst a remote session is active, It will return after the session. This depends on your Internet speed.

Remote support sessions are charged at £42.50 per 45 minute sessions and £7.50 for additional 15 minute blocks.

Had major problems with internet speed and printing issues. Richard solved it all within an hour. Identified keyboard and mouse failure,which he ordered and replaced, Speed is now amazing. Thank you Richard, your service was definitely five star, at the right price

We were recommended by a friend to contact Richard for our ongoing pc problems. We were very glad that we did. Given the age of our pc, he thought the best option would be to buy a new one. We did, and he returned to implement all the necessary applications. He was efficient, courteous and very patient with us. We will recommend him to others.

Thank you so much for great service Richard - advising on and setting up my new computer Richard. So efficient and v helpful advice.

Richard has been tremendous in helping us sort out our IT issues, both at home and at work. He is extremely knowledgeable and quick to respond and would would have no hesitation in recommending him.

1st PC failure in 30 years and could have affected our business. Contacted Richard for help, he examined our machine and identified the problem with the M2 drive, then rectified and reloaded Windows back on. Very prompt and professional. Also provided advice on new products. Certainly someone to call upon when things go wrong.

Exceptional Website Redesign by Richard from RictechRating: ⭐⭐⭐⭐⭐ (5/5)I had the pleasure of working with Richard from Rictech on redesigning my website, and the experience was nothing short of extraordinary. Richard's expertise, creativity, and attention to detail resulted in a website that surpassed all my expectations.Right from our initial consultation, Richard demonstrated a deep understanding of my vision and goals for the website. He took the time to listen to my ideas, preferences, and target audience, ensuring that every aspect of the redesign would align perfectly with my brand and objectives.Throughout the process, Richard's professionalism and technical prowess were evident. He skillfully integrated modern design elements and user-friendly features, creating a visually stunning and intuitive website. The revamped layout and navigation flow seamlessly, providing an exceptional user experience for visitors.Thank you, Richard, for your exceptional work and for bringing my website to new heights of success!Sincerely,Charles Roche

Richard has been supporting my home/business IT for several years and is always super helpful. I recently purchased a new compact laptop and he set everything up and explained how to manage and sort files and advised on the best security software. Would highly recommend him to anyone who needs responsive and friendly IT support

Richard was superb with diagnosing and repairing my custom computer. He was very efficient, and identified the issue quickly as well as repairing it.If you have any computer problems I wouldn't hesitate to get in touch with Richard to sort it out. Many thanks!

I would absolutely recommend RicTECH for any business or individual looking for common sense solutions to technical web based challenges.I have worked with RicTECH for quite a few years and with several businesses ranging from startups through to established 7 figure turnover companies. He has highly applicable expertise in many areas including web design, CRM management and development, search engine optimisation (SEO) and more. All delivered in a no-nonsense, friendly manner.I would simply say that if you’re looking for growth in your business, more inbound leads, and improvements to operational digital processes you would be in excellent hands with Ric.Thank you.

I had all my photos taken over a number of years deleted from my laptop. I rang Richard and he was able to take my laptop the same day and I had it back the next with all my photos returned.Richard was extremely helpful and also very friendly and I would highly recommend him to anyone. I will definitely use Richard again should the need ever arise.

A brilliant service, efficient and effective. I got some really good advice and I was helped with my laptop issues straight away. Polite and very professional. Thank you

Richard always sorts out our IT problems but this time went above and beyond what was required to help and elderly parent struggling with an ipad . I would recommend him highly

Richard was very helpful and patient and managed to retrieve some lost data for me in a very short timeframe. Would highly recommend his services.

Richard from RicTECH is a very professional and polite man. I found him most welcoming and understanding to my pc problems. I had major problems with my pc and he fixed them. He checks with me to see if all is good. The best rates around. Five stars. Best Customer Service ever. Thanks .

Best place in the south east to got your PC sorted

Helpfully looked at my printer and diagnosed I needed a new one. Googled to suggest a replacement and gave great advice in a way that was accessible but not patronising. Very reasonable fee.

Fisrt Class Service ...friendly, quick, cost effective.. all that you would want

Richard quickly diagnosed and replaced a broken power supply in my custom-built PC. As a bonus he gave the insides a clean, and re-configured the fans for better air flow.

Richard provided really helpful advice on good working practises for seo and general marketing exposure. He is very good at problem solving and explaining the technical side.

Fast efficient and friendly service. Reloaded some drivers on my sons computer

Richard has been outstanding in setting up my new business website, FB, Google and Freeindex. I cannot recommend him highly enough!

It is very refreshing to deal with someone as helpful, efficient and straightforward as Richard at RicTECH. I reported a problem with my printer on Friday, he picked it up from my home on Saturday, reported back Monday, ordered and installed a replacement part, and delivered it back to me Wednesday. All for a very reasonable service fee, less than half the price I was quoted elsewhere. An excellent service, I will use again. Thank you.

Remote Assistance Support.

How it works.

How we connect

We had a remote access session with Richard today. He sorted out some problems we had following a Microsoft update, cleaned our system and advised on some IT security issues for us. He has been our “go to” IT guy for the last 3 years and we trust him implicitly.

Thank you again, Dorothy & Steve Fryer

Richard is the consummate professional, expert knowledge and very efficient; in addition a very friendly person who takes time to explain things in a non technical way. All this at a very reasonable cost, I thoroughly recommend him.

Richard Ottway

Came to Richard for help after having a virus on my desk top. He reset it all back to factory settings and it is now fine. He is enthusiastic very helpful and did a grand job. As an OAP his technical help was invaluable.

B.Knight.

Sheila Wilson

Great service today. Richard was able to immediately identify the problem with my browser and talked me through some of the reasons he was taking the actions he did. And he made me more confident about what I can do for myself.

Tom Drake-Lee.

Great guy, great service! Always tries to be available when you need him and many things can be

David Dyke